Service and booking information

Enquiries are not bookings

Submitting the form or requesting a quotation does not book a visit or create a payment obligation. An appointment, price and scope need to be agreed with the team. Availability and coverage are confirmed for the property concerned.

Understand the agreed service

Before accepting work, ask for the proposed inspection or treatment, areas covered, total price including applicable VAT and agreed extras, visit programme, preparation, access requirements and follow-up arrangements. The method and instructions depend on the pest, property and findings. Additional work or changes to scope need to be discussed before proceeding.

Preparation and safety

Follow the specific preparation, re-entry and aftercare instructions supplied for your treatment. General website guidance is not a replacement for those instructions. Tell the team about relevant access and household requirements before a visit, without sending detailed medical information through the enquiry form.

Changes, cancellation and guarantees

Ask for the cancellation and rescheduling arrangements before agreeing to a booking, including any charges and any statutory cancellation rights that apply. If you want a service to start during a statutory cancellation period, ask how this affects your rights before work begins. Nothing on this website limits your statutory rights.

No blanket treatment guarantee is offered by this website. Any job-specific guarantee must be stated in the agreed written terms, with its duration, conditions and exclusions.

Questions or concerns

Contact enquiries@londonpestremoval.com or call 0203 393 2338 about a quotation, appointment or service concern. Include the property or job reference where available; do not include payment-card information.